Spend caps have been introduced to mobile tariffs in order to give you more control over your spending. As they’re relatively new, we’ve created this guide to help you understand them.
You’re eligible for a spend cap if you have a mobile phone contract with us, that was renewed or created after the 1st October 2018. (Please note that some tariffs are ineligible). Any existing contract prior to this date is ineligible.
A spend cap is a limit of how much you can be charged by the network for usage outside of your tariff’s allowance. Usage outside of your allowance will be disabled when the limit is reached. You will then not be able to do anything that comes at an additional cost. For example, call/text premium rate numbers or use data in areas that are not covered by your contract.
You can opt out of a spend cap should you wish. This allows you to carry on using all data, calls and texts outside of your tariff’s allowance. Note that this will come at an extremely high cost, especially in other countries (please enquire for the full out of allowance costs).
You can change your spend cap at any time, if necessary. However, the time to implement this may change depending on the network. On EE Small Business and Vodafone, the spend cap can be changed in 24 hours. EE Corporate and O2 can only apply changes at the start of the next billing cycle.
For any renewals or new mobile phone contracts, we will discuss with you what spend cap you require before the order is processed. If you have any more queries regarding spend caps, just get in touch.