5 Benefits of Introducing VoIP to Your Business

Voice over Internet Protocol is the phone system that allows you to make phone and video calls over the internet, by transporting sound as data, rather than via the usual telephony method. We’re here to explain how it can be used to increase both your business productivity and customer satisfaction levels. One of the biggest business benefits of VoIP is that it only requires an internet connection to offer you a whole host of features that a simple landline connection cannot. So, what else can it do…

1. Create a Tailored Solution

VoIP is a flexible and scalable solution, that allows you to create the best system for your business needs. Features such as voice menus and hold music allow you to tailor your customer’s experience, while setting up call forwarding and departments in your team ensures organisation internally. The scalability can be altered in terms of additional devices or bolt-ons for increased allowances. You are also able to add numbers. Whether it be an extension number for a staff member, or for a marketing campaign to help improve analysis stats. With this much flexibility, you can be sure to receive a product you will love.

2. Receive Ongoing Support

This benefit will of course depend on where you purchase your VoIP system from. But at Roda, we will provide ongoing support for you. The list of flexible features outlined above can seem a little daunting. However, we are on hand to deal with any requests. Maybe you need to setup call forwarding to receive calls on your mobile from the office. Perhaps you’re hiring a new staff member and require another handset. All you have to do is get in touch and let us know. We’ll get the changes in place for you, so you can concentrate on doing your job.

3. Increase Employee Productivity

Multiple devices can be linked to the same number. This allows you to make and receive calls to and from your mobile, using the number attached to your desk phone. Users then have increased flexibility while keeping their personal and work numbers completely separate.

Additionally, users are able to access the voicemail for their VoIP number on their additional devices, enabling straightforward and timely responses. Staff are then able to work from home, or while travelling, more easily.

On the other hand, the ability to video call or conference call can eradicate the need for unnecessary travel to meetings, for example. Other handy features include the tablet-style touch screen, built-in Bluetooth and ability to download apps. You’re also able to sync your VoIP phone to your Google account or PC, so you can download Google contacts or make calls straight from your PC.

Free internal calls also provide staff with the ability to easily communicate with their colleagues, as well as customers.

4. Find a Cost-Effective Solution

Reducing travel costs among staff is just one way in which your business costs can be reduced. Further to this, there are limited costs associated with the installation of VoIP, so it won’t break the bank.

You are also able to make adjustments as you go along, so that tailored solutions can be created in a cost-effective manner.

5. Increased Customer Satisfaction

Within a VoIP system, you are able to look at usage stats including call duration, who answers calls, length of hold time, and more. Such information allows you to make changes in your business to track and improve productivity and customer satisfaction; finding and correcting issues, perhaps before they occur.

Direct numbers and extensions can also allow customers to painlessly reach the staff member they need. Additionally, VoIP systems can offer an auto attendant and hold music, allowing you to maintain a professional image at all times.

If you need something with more features and flexibility, VoIP could be the ideal phone system for you. We’ll help you create a tailored solution that is perfect for your business, considering your budget and current infrastructure. Contact us to find out more.